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Kayak Australis will do everything possible to ensure that the trip is safe and pleasant. Nevertheless, unpredictable events, out of the control of Kayak Australis may occur, in which case, Kayak Australis and its associates do not assume any responsibility for time or costs incurred due to illnesses or personal injuries, and/or damage or loss of equipment.

Canelo-Canelillo Bay, Algarrobo, Chile.

Kayak Australis also will not be held responsible for problems with airlines or flight schedules, and in which case we will assume that the client has canceled the trip if he/she does not arrive to the meeting place. We also will not assume any responsibility for delays out of our control.

Kayak Australis reserves the right to postpone or cancel any trip before the departure due to acts of nature or people.

Kayak Australis does not provide insurance for the participants. We recommend that participants continue their health insurance during their stay in Chile. Also, participants should obtain a short term travel insurance policy in the Country of origin, to cover both themselves and their equipment.

Important

The excursion schedules may suffer modifications due to the weather or unforeseen events.
Any additional cost is the responsibility of the participant.
Each participant is responsible for the equipment that Kayak Australis supplies and is obligated to assume responsibility for any loss or damage.
Kayak Australis is not obligated, in the case of loss or damage to personal equipment, to reimburse.
Kayak Australis will not be responsible for accidents or injuries of the participants. The participant declares and assumes the potential risk of the activity to be done.
In the case of an accident, injury or illness of the participant, the medical and rescue costs will be paid by the participant.

If the trip must end before planned or modified due to the climate or for a decision made by the guide because a situation implies a risk to the group or one of the participants, this situation will not imply any type of reimbursement.
Our sea kayaking trips are often done in isolated or remote areas. If during the trip, one of the participants requires medical assistance, the complete group will evacuate, with the costs incurred for this evacuation being absorbed by the affected participant. This situation does not imply reimbursements for any of the participants. The possibility may be considered to offer the same trip on a different date depending on the availability of the company, at a lesser cost.
Any expenditure not included in this program must be canceled directly by the participants.
The guide has the right to disqualify any person, at any time during the trip if they are considered physically incapable and/or is unhealthy for themselves or the group. In these circumstances, there will be no reimbursements.

The Responsibilities of the Participants

The trip participants are responsible for understanding the conditions described in the trip itinerary and for selecting a trip that is appropriate for their interests and capabilities and also for questioning suggestions of the company if there is a disagreement.

The participants are responsible for: 1) bringing clothing and appropriate equipment according to the advice in the equipment list, given by Kayak Australis; 2) maintain a standard norm of personal hygiene; 3) diminishing the risk of traveler’s illnesses; 4) follow a standard norm of social behavior with other participants on the trip, and 5) respect the customs of the visited areas.

The participant must cooperate and obey the guide’s instructions, avoid adventurous situations and respect the rules established by Kayak Australis.

It is the participant’s responsibility to read the programs, the trip conditions, and understand the characteristics of each expedition.

The participants assume all potential risks, injuries and medical expenses from any accident or illness, including death.

The trip participants are responsible for their own medication. Kayak Australis is not responsible for the medications that a participant needs.

It will be the participant’s responsibility to complete and send the “Medical Form” that allows them to safely do the trip. People over 60 years must present medical certification that their state of health is in accordance with the activity to be done, considering the difficulty or impossibility to reach primary medical attention.

Program Cancellation or Suspension by Kayak Australis

The trip will be suspended or cancelled if there are situations out of the control of our company, this does not imply any refunds or payments. These situations may be: weather problems, safety risks to the participants, schedule changes, measures or rules in the areas we visit, etc.

Reservations

The trip cost must be completely cancelled before the departure date.

Methods of Payment

Bank withdrawal (money or wire transfer through Western Union or Chilexpress). Deposit or Payment Order in our bank account at Banco de Chile.
Online credit card payment through our web site.
For trips more than 3 days.

The reservation must be done at least 4 months in advance. After receiving your reservation request, through email or fax, Kayak Australis will keep the reservation for a maximum of two months, in which time the person interested must confirm the reservation with a deposit of US$350 per person.

Once this deposit is received by Kayak Australis, we will send immediate confirmation of the reservation. Together with this, we will send our Medical and Letter of Exemption from Responsibilities forms.

The remaining amount of the cost for the trip must be paid at least 45 days before the departure date, if not, Kayak Australis reserves the right to consider your reservation cancelled (see Cancellations and Suspensions). If the payment is made within 45 days before the departure, there will be an additional cost of US $100.

Late Reservations

If there is space available on one of our trips, it will be possible to make a reservation as long as it is done no less than 30 days before the departure. In this case, there will be a surcharge of US$100 on the total cost of the trip.

Cost of the Trip

The cost of the trip may be modified in the following situations:

In case there are only 2 people who have contracted a trip, there will be an additional cost to avoid cancellation.

We will also adjust the costs in such cases that there are exceptional increases in the costs out side the control of Kayak Australis.

Cancellations and Reimbursements

The following is a general scale of the costs for cancellations per participant before the trip departure date:

Photography

During the trip Kayak Australis reserves the right to take photos, or videos during the operation of any trip or of part of it, and to use these for promotional purposes. Through the reservation with Kayak Australis, the trip participants agree to allow their picture to appear in promotions.

Sea Kayaking Trips

Include

• Trip photographs
• Bilingual guides
• Land transportation
• Navigation, sea kayak, and safety equipment
• 2 person tents
• Accommodations if specified in the program
• Cooking equipment
• All food during the trip (depending on the program)
• Boat, park, and Hot Spring passes (depending on the program)

Does Not Include

• Equipment and travel insurance
• Airport taxes
• Trip cancellation insurance
• Sleeping bag and mattress
• Food in cities and towns (depending on the program)
• Excess baggage fees
• Medication, laundry, or personal items
• Any additional cost because of changes in the schedule or itinerary that are not the fault of Kayak Australis.
• Costs of medication, prescriptions, hospitalizations, transfers not specified in the contracted program, any type of evacuation (air-water-land) and any other cost not specified in the program.